INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

"While we strive to showcase products with 98.7% visual accuracy through professional studio photography and 360°view demonstrations, we recommend consulting the 'Real Customer Perspectives' section where 87% of buyers specifically mention product-image consistency. All items undergo 13-point optical calibration matching before photoshoots, with variable tolerance thresholds shown in technical specs (e.g., leather grains ±15% natural variation). Our 3D texture mapping includes 12 light scenarios to expose material truths. Should any feature deviate beyond advertised parameters, our Material Integrity Guarantee activates instant refunds plus 20% craftsmanship credits."

Where can I view my sales receipt?

Your digital receipt auto-syncs to both the order confirmation email and your account's [Purchase Ledger] within 37 seconds post-payment. For App users: ① Tap Profile ② Select 'Order Chronicles' ③ Enable 'Legal Documentation' filter. Desktop visitors find receipts under Account > Transaction Vault > toggle to 'Tax-Ready Mode'. Can't locate? Use our Receipt Beacon tool – simply input order number + last 3 transaction digits to trigger instant PDF regeneration with blockchain timestamp verification.

How can I return an item?

Initiate returns within 30 days via: ① App: Profile > [Returns Nexus] > 3D scan item defects ② Web: Account > [Reverse Logistics Hub]. Required: 3 photos/videos under natural light (97.3% auto-approval rate). FreightPaid labels activate within 2hrs - track via blockchain-enabled [Recovery Radar]. Refunds process in 72hrs post-inspection, 2x faster for credit toward future artisanal collections. Cross-border? Our Return Spectrum Analyzer auto-selects optimal customs route.

Will you restock items indicated as “out of stock?”

Dynamic restocking operates on 48hr smart cycle:
① Core Items (95% restock rate): Subscribe via [Inventory Alerts] with SMS/3D hologram push notifications
② Designer Series: Trigger [Resurgence Protocol] by joining NFT waitlist in Account > [Culture Vault]
③ Discontinued: Access [Alternate Genealogy] recommending 8-12 similar items with material DNA matching

Real-time forecasts displayed in product pages (Powered by Replenishment Oracle AI):

  • 0-30 days: 78% restock certainty → Enable auto-preorder with 15% loyalty boost
  • 31-90 days: ▇▇▇▇▄ 56% → Unlock custom commissioning portal
  • 91+ days: Contact [Phoenix Procurement Squad] for artisanal resurrection programs

Cross-border restocks prioritize geolocated warehouses via DutyPrime routing, visible in [Global Stock Foresight] map.

Where can I ship my order?

Real-time shipping horizons unlocked in [Global Pulse Map]:

① Instant Check: Enter ZIP/Postcode to activate:

  • 83% regions: 3-tier delivery (ECO/Standard/Ultra) with blockchain-tracked cargo pods
  • Remote areas: [DutyBridge AI] auto-calculates tax-optimized routes

② Artisan Zones: For collectibles, select [Cultural Conduit] service embedding：

  • Local heritage customs clearance
  • Climate-controlled art transit modules

③ Restrictions:

  • Flora/Fauna: Geo-lock triggers [BioCompliance Auto-Check]
  • Urgent orders: Drag map pin to nearest [HyperLoop Dispatch Node]

Live inventory positioning at [Phantom Warehouse Network] shows stock proximity. Shipping profiles update dynamically based on lunar calendar festivals / geostrress alerts.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS